GoToAssist Remote Support - GoToAssist Remote Support v5 Agent Desktop Console

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  The Viewer window is the main application window of the GoToAssist Remote Support software. It features a persistent toolbar along the top of the application. GoToAssist lets you remotely support mobile devices to keep end users connected wherever and whenever. · View iOS devices · View and control Androids · Unattended.  


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Learn more. Unattended support can be set up by adding the device to the Devices list during a Remote Control session, or by installing the GoToAssist Remote Support application on the device. The availability of the unattended support features depends on an account-level setting in the GoToAssist Remote Support Administration Center.

Result : The Add Device window is displayed. Result : The customer is prompted to grant permission for setting up unattended support on their computer. They need to click Allow Unattended Support , or the permission is automatically declined after nine seconds. The agent cannot control the customer's computer while the prompt for permission window is being displayed.

It is recommended that the user setting up unattended access is physically present at the computer during the setup process. We are currently experiencing an unplanned outage for this product.

View Service Status. Switch to the v4 Help site Learn more about v4. Back To Home. Set up while in an Attended Support Session This process requires the customer to be physically present at their computer during an active Remote Control session. You need to be in control of the customer's computer.

Check out our help center for answers to common questions. Meet GoTo Resolve. Experience the remote support you love with the IT management you've been asking for. See the GoToAssist Features that organizations use around the world. Discover simple Plans and Pricing that offer full-feature functionality at flat rates.

Agent Console Quickly and easily start a support session from the browser or desktop app. File Transfer Securely send and receive files in a live or unattended support session, which is useful for applying patches, updates and more. Multi-Session Support Host up to 15 sessions simultaneously per technician.

See All The Benefits. Monthly Yearly Monthly. One low price without a commitment. Per Technician. Most Popular. For Concurrent licensing options, please contact sales. View iOS devices. View and control Androids. Unattended access of Android devices. View Mobile Support.

   


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